High Intensity Users (HIU)

Our High Intensity User (HIU) service supports patients who frequently rely on urgent and emergency services care due to complex health needs.

The service identifies these patients and develops personalised care plans tailored to their medical and social support needs. A multidisciplinary team of healthcare, social care and voluntary sector professionals ensures a holistic approach, coordinating patient care across different services.

Patients receive the resources and support to manage their health more effectively, with regular monitoring to review and adjust their care plans as needed.

The HIU service aims to improve patient outcomes and quality of life while reducing the strain on emergency services. The service aims to decrease unnecessary hospital visits and calls to emergency services, with patients benefiting from a more effective and coordinated healthcare experience.